Error: “The operation has timed out” – no report subscriptions received

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7.0-8.5
9.0-9.7
9.8
https://kb.netwrix.com/727
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You do not receive report subscriptions and the Netwrix Auditor System Health log contains the following error:

Source: Notification Sender
Event ID: 2222
“The operation has timed out”.


The default report generation timeout is 1800 seconds. If your subscription report may contain a great many changes, increase the timeout manually:

  1. On the computer where Netwrix Auditor Administrator Console is installed, navigate to Start -> Run and type “regedit“.
  2. Navigate to HKEY_LOCAL_MACHINE -> SOFTWARE -> Wow6432Node -> Netwrix Auditor -> Audit Intelligence.
  3. In the right-pane, right-click and select New -> DWORD (32-bit Value).
  4. Specify the SubscriptionReportExecutionTimeout name for the newly created registry value.
  5. Double-click SubscriptionReportExecutionTimeout. In the Edit DWORD Value dialog, set the required timeout and click OK to save changes.
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