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Support and Maintanence contract has expired

Last review: Jan 01, 2013
https://kb.netwrix.com/681
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The “Support and Maintenance contract has expired” message persists event after the contract has been renewed and a new license has been entered.


Perform the following procedure to stop getting this message:

  1. Stop the NetWrix Account Lockout Examiner service (navigate to Start -> Run and type “services.msc”, locate the service, right-click it and select Stop).
  2. Navigate to the NetWrix Account Lockout Examiner installation directory.
  3. Locate the users.dat file and delete it.
  4. Restart the NetWrix Account Lockout Examiner service.
  5. Re-enter the license, if necessary.
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