The “Support and Maintenance contract has expired” message persists event after the contract has been renewed and a new license has been entered.
Perform the following procedure to stop getting this message:
- Stop the NetWrix Account Lockout Examiner service (navigate to Start -> Run and type “services.msc”, locate the service, right-click it and select Stop).
- Navigate to the NetWrix Account Lockout Examiner installation directory.
- Locate the users.dat file and delete it.
- Restart the NetWrix Account Lockout Examiner service.
- Re-enter the license, if necessary.