Cannot access the Help-Desk portal

Account Lockout Examiner
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When using the web portal for Netwrix Account Lockout Examiner, I keep getting prompted for a password after I type in the correct one. Why does the password never get accepted?

This error indicates your authentication settings need to be adjusted to comply with the following:

  1. The account you are using to access the Help-Desk portal is added to the local Administrators group or at least granted the Help-desk operator security role. For detailed information on the security roles, refer to the following Netwrix KB article: How to restrict access to the Help-Desk portal and the Administrative Console.
  2. All authentication types excepting Windows authentication or Basic authentication are disabled in the Internet Information Services (IIS) Manager, and either Windows or Basic authentication is enabled.

    To ensure the required settings are enabled in IIS6, do the following:
    a) In the IIS Manager left pane, navigate to ALE virtual directory (by default  <your computer name> -> Web Sites -> Default Web Site -> ALE).
    b) Right-click the ALE folder and select Properties.
    c) In the Properties dialog, open the Directory Security tab, and select Edit for Authentication and Access Control.
    d) In the Authentication Methods dialog, select either the Integrated Windows authentication box or Basic authentication (password is sent in clear text), and clear all other authentication options for Authentication access.

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To ensure the required settings are enabled in IIS7, do the following:
a) In the IIS Manager left pane, navigate to  ALE virtual directory (by default  <your computer name> -> Sites -> Default Web Site -> ALE).
b) In the Manager central pane, double-click the Authentication option.
c) In the Authentication list, enable either the Windows Authentication option or Basic Authentication, and disable all other authentication options.

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  1. Your proxy server is disabled or bypassed. To check the proxy settings, do the following:
    a) Go to Control panel -> Internet options.
    b) In the Internet Properties dialog, open the Connections tab and click the LAN settings button.
    c) Make sure the Use a proxy server for your LAN option is not enabled. Otherwise, make sure the Bypass proxy server for local addresses option is enabled too; in this case the Help-Desk portal must be a member of the Local intranet zone, or specified as exception.

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  1. The account you are using has READ access to the physical directory of the Web-portal (by default C:Program Files (x86)NetWrixAccount Lockout ExaminerWeb)
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