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How to manually remove the Help-Desk Portal

Last review: Jan 01, 2013
https://kb.netwrix.com/619
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I failed to uninstall NetWrix Account Lockout Examiner Help-Desk Portal via Programs and Features. Is it possible to remove the portal manually?


Yes, for manual uninstallation, do the following.

  1. Delete the Web folder from the NetWrix Account Lockout Examiner installation directory.
  2. Delete all files from C:WindowsInstaller (it contains temp files only)
  3. Delete the NetWrix folder from the Temp folder of the user under whose credentials the Help-Desk Portal was installed.
  4. Remove the corresponding node from HKLMSoftware{Wow3264Node}MicrosoftWindowsCurrentVersionUninstall (Wow6432Node only for x64 OS).
  5. Delete the ALE virtual directory from the IIS manager.
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