The conceptServiceViewer application fails to show the current service statuses after installation

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https://kb.netwrix.com/3540
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Typically an error similar to the below is logged to the “Concept Searching” EventViewer log:

Error: System.Exception: This schema for this assembly has not been registered with WMI.
at System.Management.Instrumentation.Instrumentation.Initialize(Assembly assembly)
at System.Management.Instrumentation.Instrumentation.GetInstrumentedAssembly(Assembly assembly)
at System.Management.Instrumentation.Instrumentation.GetFireFunction(Type type)
at System.Management.Instrumentation.BaseEvent.get_FireFunction()
at System.Management.Instrumentation.BaseEvent.Fire()

The specified error can occur when the initial installation is completed with an account does not have local administration rights.

  1. Ensure that the account specified to run each Windows service is configured as a localadministrator:
    1. Open the “Run” window by clicking the “Start” button and then clicking “Run”
    2. In the Run window, type “services.msc” and then click OK
    3. Locate each Windows service (conceptCollector, conceptIndexer, and conceptClassifier)
    4. Ensure that each user specified as the “Log on as” value is a local administrator
  2. Restart the Server
  3. Logon as the specified service account (or, another local administrator)
  4. Re-run the conceptInstaller application and run a “Repair” operation

Making the user a local administrator on Server 2016 computer:

  1. Click Start > Server Manager
  2. On the upper-right corner of the Server Manager dashboard page, click Tools > Computer Management
  3. In the navigation pane of the Computer Management page, expand “Local Users and Groups”, and then click “Users”
  4. From the users list, right-click the user to which you want to assign administratorrights, and click Properties
  5. Click the Member Of tab, and click
    Add
  6. On the “Select Group” page, type “Administrators”, and then click OK.
  7. Click Apply and OK.
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