One or more categories have been added to folder(s)/document(s) in OpenText Content Server – the documents have been reclassified but classifications have failed to write to the documents.
The Classifier service relies on data populated by the Collector service to process classifications – this improves performance by ensuring that we “cache” the information on which categories are available for each document.
When new categories are added it is thus necessary to re-index the affected documents.
- Open the Administration Interface
- Click on “Sources” in the top navigation bar
- Drill down to the affected level within the OpenText Content Server source
- Select “Re-Index“