Classifications for new categories have failed to write to the documents

Netwrix Data Classification
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One or more categories have been added to folder(s)/document(s) in OpenText Content Server – the documents have been reclassified but classifications have failed to write to the documents.

The Classifier service relies on data populated by the Collector service to process classifications – this improves performance by ensuring that we “cache” the information on which categories are available for each document.

When new categories are added it is thus necessary to re-index the affected documents.

  1. Open the Administration Interface
  2. Click on “Sources” in the top navigation bar
  3. Drill down to the affected level within the OpenText Content Server source
  4. Select “Re-Index
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