Data Classification services do not start

Netwrix Data Classification
Other
https://kb.netwrix.com/3515
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You may see one of the following errors:

  • The service did not start due to a logon failure
  • The service did not respond to the start or control request in a timely fashion
  • Service cannot be started. The service process could not connect to the service controller
  • timeout was reached (30000 milliseconds) while waiting for the <ServiceName> service to connect.

Typically this is related to one of the following issues:

  • Invalid/Incorrect credentials
  • Low service start-up time thresholds for the server specification

Verify Credentials

  1. Open the “Run” window by clicking the “Start” button and then clicking “Run”
  2. In the Run window, type “services.msc” and then click OK
  3. Locate the affected service
  4. Right-click and select “Properties
  5. Select the tab “Log On
  6. Update the credentials
  7. Click OK
  8. Restart the service

Increase Service Start-up Timeout

We may need to increase the default startup timeout period on the server. Follow the below steps to increase the startup timeout value for all services:

  1. Open the Run window by clicking the Start button and then clicking “Run”
  2. In the Run window, type “regedit” and then click OK to open the Registry Editor
  3. Locate and then select the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  4. In the right pane locate the ServicesPipeTimeout entry
  5. Right-click the ServicesPipeTimeout entry and select “Modify”
  6. Ensure “Decimal” is selected
  7. Specify a value of “120000″ (2 mins)
  8. Click OK
  9. Restart the server

Note: If the ServicesPipeTimeout entry does not exist you should first create it:

  1. On the Edit menu hover over “New” and then select DWORD Value.
  2. Type ServicesPipeTimeout and then press ENTER.
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