Warning: The WMI Classes data provider failed to get the information on “Win32_Printer”

Windows Server
6.5 and older
7.0-8.5
9.0-9.7
9.8
https://kb.netwrix.com/1372
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Scenario

The email report contains the following warning:
<server>: Warning: The WMI Classes data provider failed to get the information on “Win32_Printer” due to the following error: ‘Generic failure’

Warning: The WMI Classes data provider failed to get information

Cause

The ‘Print Spooler’¬†service is not running on the monitored server.

Solution

To resolve this issue, please perform the following steps:

  1. Log on to the problematic server.
  2. Start the Services snap-in (Click Start | Run, type services.msc and press Enter).
  3. Locate the “Print Spooler” service and double click it.
  4. In the General tab, check that Startup type is Automatic and click Start.
  5. Click Apply.
Start the Print Spooler service

Alternatively, you may choose to omit this error using the omiterrors.txt. More information regarding this omit list can be found here.

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