You are getting summary emails with system changes but when you generate reports in the product there are no changes matching current filter values.
This issue can happen due to several reasons, depending on the product edition – freeware or enterprise.
Depending on the product edition do the following:
- Freeware edition
It does not support integrated SSRS reporting functionality. To see the difference between freeware and enterprise system editions, navigate to the version history of the corresponding product on the Netwrix website.
For example, for Active Directory: https://www.netwrix.com/netwrix_change_notifier_for_active_directory.html
- Enterprise edition
SSRS reports can be empty for many different reasons, such as issues with uploading data to the database etc. To take a close look at this issue please open a support ticket on the Netwrix support portal (https://www.netwrix.com/support.html) with the following information:
- Detailed issue description
- Upload a sample change summary email with the data you expected to see in the SSRS report
- Upload a screenshot of the empty SSRS report with a clearly visible Filters section.