Agent not responding

User Activity Video Recording
6.5 and older
7.0-8.5
9.0-9.7
9.8
https://kb.netwrix.com/1318
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Scenario

The agent for User Activity Video Recording shows status Not Responding after install.

Cause

This issue is often caused by the ports being blocked by Windows Firewall or some other software/hardware.

Solution

In order to troubleshoot the issue please perform the following steps:

  1. Disable Windows firewall on local and target servers
  2. Make sure that the following ports are opened on the local and target server: User Activity Protocols and Ports
  3. Make sure that the following services are started – WMI, RPC, Remote Registry
  4. Try to connect to services remotely while logged in as the service account (services.msc).
    • This can be done by right opening Services and right clicking Services (Local) then select “Connect to Another Computer”
  5. Try to re-install the agent on the target server; with the UACoreSvcSetup.msi found in the install path on the Netwrix Host (default path: C:\Program Files (x86)\Netwrix Auditor\User Activity Video Recording)

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