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DMZ installation: Self-Service portal does not load while Admin and Helpdesk portals work fine

Last review: Dec 12, 2013
https://kb.netwrix.com/1303
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The Self-service portal returns an error or does not load at all.
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However Admin and Helpdesk portals work.
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Login to Admin or Helpdesk portal prompts for credentials, and those credentials are used to communicate with the back-end once authentication is complete.

The Self-Service portal uses anonymous authentication and as a result Рthe account specified in IIS at Connect as
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The issue occurs when there are some issues with permissions of this account.


Make sure that COM settings of the back-end server are correct:

  1. COM Security properties for My Computer node allow Remote activation
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  1. Properties of Netwrix Password Manager COM object allow Remote activation
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