Netwrix Auditor System Health – eventID 2002 “Agent operation failed due to the following error: Failed to update the agent…”

File Server
Windows Server
7.0-8.5
https://kb.netwrix.com/1212
Copy Article URL Copied

The 2002 event is logged in the Netwrix Auditor System Health event log stating that “Agent operation failed due to the following error: Failed to update the agent on the following server: <server name>”.

The error occurred while trying to deploy an agent for auditing Windows Servers or File Servers.


The agent installation failed because it is being blocked by the following Microsoft Update: http://support.microsoft.com/kb/2918614.


To resolve this issue:

  1. Install the following Microsoft Update: https://support.microsoft.com/en-us/kb/3000988.
  2. Retry agent installation. To do it, in Netwrix Auditor navigate to the Managed Object created for auditing File Servers or Windows Server, click Run next to the audited system where the agent failed to deploy.
Go Up