The “Timeout Expired” error is returned on Netwrix Auditor Agent for SharePoint deployment

SharePoint
6.5 and older
7.0-8.5
9.0-9.7
9.8
https://kb.netwrix.com/1201
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The “Timeout Expired” error appears during the Netwrix Auditor Agent for SharePoint installation.


The agent failed to be deployed due to one of the following reasons:

  • One or several servers are unreachable
  • The SharePoint Administration (SPAdminV4) service is not started on any of the servers
  • The servers within the farm are located in different time zones
  • Your SharePoint farm exceeds the recommended capacity limits. Refer to Microsoft article http://technet.microsoft.com/en-us/library/cc262787 for more information. In this case the Netwrix Auditor Agent for SharePoint requires more time for deployment.

To resolve the issue, try following solutions:

  • Make sure that the servers within your SharePoint farm are available
  • Start the SharePoint Administration (SPAdminV4) service on all servers within your SharePoint farm. Perform the following steps on each computer:
    1. Navigate to Control Panel –> System and Security –> Administrative Tools –> Services.
    2. Locate the SharePoint Administration service (SPAdminV4), right-click it and select Properties.
    3. Set Startup type to “Automatic” and click Apply.
    4. Click Start.
  • Modify the time zone. All servers should be located in the same time zone. Refer to Microsoft article http://support.microsoft.com/kb/2655727 for more information.
  • Install the agent by executing the following command on the computer where SharePoint Central Administration is installed : msiexec /i SpaPackage_<Build_Number>.msi JOBWAITINGTIMEOUT=1200

If automatic agent deployment failed as a result of this error, try increasing the default DeployTimeout value.

  • Netwrix Auditor 6.0 and 6.5:
  1. Navigate to %ProgramData%NetwrixNetwrix Auditor for SharePointConfiguration<Managed_Object_Name>commonsettings.config
  2. Set DeployTimeout to “12000000000”  (equals 20 min).
  3. Navigate to Control Panel –> System and Security –> Administrative Tools –> Services.
  4. Locate the Netwrix Auditor Service for SharePoint (<Managed_Object_Name>) and restart it. The installation will start automatically.
  • For Netwrix Auditor 7.0 and above: contact Netwrix Technical Support.
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