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HelpDesk operators cannot remove accounts

Last review: Jan 01, 2013
https://kb.netwrix.com/1169
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Helpdesk Operators cannot remove accounts from the list – When they attempt to remove an account, they receive an error message – Permissions denied

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It is by design – by default HelpDesk operators are not allowed to remove accounts.
However this permission can be granted.


In order to grant the permission, please perform the following steps:

  1. Run Registry Editor (Start – Run, regedit),
  2. Go to HKLM\Software\[Wow6432Node]\Netwrix\Password Manager (Wow6432Node only for x64 OS)
  3. Create DWORD AllowRemoveByHelpdesk with value of 1
  4. Restart the Netwrix Password Manager service via Services snap-in.

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