Helpdesk Operators cannot remove accounts from the list – When they attempt to remove an account, they receive an error message – Permissions denied
It is by design – by default HelpDesk operators are not allowed to remove accounts.
However this permission can be granted.
In order to grant the permission, please perform the following steps:
- Run Registry Editor (Start – Run, regedit),
- Go to HKLM\Software\[Wow6432Node]\Netwrix\Password Manager (Wow6432Node only for x64 OS)
- Create DWORD AllowRemoveByHelpdesk with value of 1
- Restart the Netwrix Password Manager service via Services snap-in.