Installation fails with the “Category does not exist” message

Setup and Configuration
Windows Server
6.5 and older
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The product installation fails, and the user is presented with the “Category does not exist” message.

The issue may be caused by the User Account Control performance.

There are two ways to resolve the issue:

Change the elevation prompt behavior for administrators:

  1. Open the Start menu, navigate to All Programs / Accessories / Run, type in secpol.msc and click OK.
  2. In the Local Security Policy left pane, navigate to Local Policies / Security Options.
  3. In the right pane, double-click the following policy: User Account Control: Behavior of the elevation prompt for administrators.
  4. On the Local Security Settings tab, select Elevate without prompting and click OK. The tasks that request elevation will automatically run as elevated without prompting administrator.
  5. Close the Local Security Settings window.
  6. Restart the system, if you are notified that it is needed to apply the changes.

or disable User Account Control (UAC).

  • For Windows 2008 and Windows 7, do the following:
  1. Open the Start menu, navigate to Control Panel / User Accounts / Change User Account Control settings.
  2. In the User Accounts Control Settings window, switch to Never notify.
  3. Restart your server to apply the changes.
  • For Windows Vista, do the following:
  1. Open the Start menu, navigate to Control Panel / User Accounts.
  2. In the User Accounts window, click User Accounts.
  3. In the User Accounts tasks window, click Turn User Account Control off.
  4. If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
  5. Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.
  6. Click Restart Now to apply the change right away, or click Restart Later, and then close the User Accounts tasks window.
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