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Automatic enrollment failed: Unknown error

Last review: Jan 01, 2013
https://kb.netwrix.com/1152
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I get the following error in Enrollment wizard.
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The error occurs when Enrollment wizard is not able to connect to the Password Manager server. Error code can be different – 12037, 12038, 12029, 12044

It can happen due to several reasons but the most common reasons for this error are an incorrect path to the Password Manager Self-Service Portal or incorrect SSL-settings if you are using HTTPS.


To resolve the issue:

1. Check that URL of the Password Manager Server is specified correctly.
The URL of the server is determined by the registry value called PRM_Server.
There are two registry keys containing this value:

  1. HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Policies\Netwrix\Password Manager
  2. HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Netwrix\Password Manager Self-service Client

NOTE. Wow6432Node for 64-bit OS only

The key 1 is determined by Group policy. If there is no PRM_Serer value in the key 1, then the value from the key 2 is used.

Make sure that the specified value has correct URL.
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2. Verify SSL settings.

  • Make sure you are able to browse to the Password Manager Self-service portal without any warnings. Please refer to this article if there are warnings.
  • Make sure that SSL settings for PM virtual directory are set to Ignore client certificates

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